Jewelry is meant to be worn, loved, and lived in. Over time, even well-made pieces may require maintenance or repair. I am happy to evaluate and repair Olena Noëlle jewelry whenever possible.

Manufacturing defects will be addressed at no charge. Repairs related to normal wear, accidental damage, lost stones, or misuse may incur a fee, which will be discussed before any work begins.

Many Olena Noëlle rings can be resized, though some designs may have limitations. Resizing fees vary depending on the design and amount of sizing required. Customers are responsible for shipping costs associated with repairs and resizing services.

Solid 14k gold is designed to be worn and enjoyed every day, but a little care will help keep it looking its best. Remove jewelry before swimming, exercising, gardening, or using household cleaners. To restore shine, gently clean with warm water, mild dish soap, and a soft toothbrush, then pat dry with a lint-free cloth.

Silk is a natural fiber and should be treated with care. Avoid wearing silk-knotted jewelry while showering, swimming, exercising, or sleeping. Prolonged exposure to water, oils, perfumes, and lotions can weaken the silk over time. Store pieces flat when possible and handle gently to help preserve the integrity of the knotting.

Flat back earrings are designed for comfortable everyday wear. Periodically check that the pin remains securely seated in the backing, especially after sleeping, changing clothes, or styling hair. To clean, gently remove buildup with warm water, mild soap, and a soft brush. If the fit ever feels loose, the pin can be adjusted for a tighter fit by slightly bending the pin at its center.

Ultrasonic cleaners are safe for some jewelry but not all. Avoid ultrasonic cleaning for pieces containing emeralds, opals, pearls, turquoise, soft gemstones, heavily included stones, antique stones, or silk components. When in doubt, stick to warm water, mild soap, and a soft brush, or reach out to us for guidance.

Olena Noëlle pieces are crafted in solid 10k or 14k gold and feature natural, conflict-free diamonds and gemstones.

No. I choose to work with natural diamonds, including reclaimed and antique stones, because I value their rarity, individuality, and enduring value. Whenever possible, I prioritize existing stones already in circulation and am continually drawn to the character, history, and presence found in natural materials.

Diamonds and gemstones are sourced from trusted, reputable suppliers, with an emphasis on quality, responsible sourcing, and unique character.

Most rings are available in sizes 3–11, including half sizes. Additional sizes are available by request.

Yes, quarter sizes are available by request.

Most pieces are handcrafted to order. Please allow 4–6 weeks for production and shipment unless otherwise noted.

Depending on the design and timeline, rush orders may be possible. Please reach out before placing your order.

You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

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Returns may be requested within 7 days of delivery and are eligible for store credit only. Custom, personalized, and one-of-a-kind pieces are final sale.

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Yes, all jewelry shipments are fully insured during transit.